How can I sign a contract with SmartPosti?
To agree on regular deliveries and sign contract with SmartPosti please contact our sales team via e-mail myyk@smartposti.com or phone +372 60 77 000 on weekdays from 9:00–17:00. Please explore also our self-service to send parcels by SmartPosti within Estonia, to Latvia, Lithuania and Finland.
Where can I see the status of my parcel?
Please use the parcel tracking section by entering the full and correct parcel number (tracking number). The parcel has been delivered to the recipient if the shipment status is marked as “delivered”. Use this tracking site for GLS shipments. If the delivery of the parcel failed, the tracking will show the reason for the non-delivery. If you have additional questions, please contact us by writing to klienditeenindus@smartposti.com.
How can I file a claim for a lost or damaged parcel or shipment?
If you have a cooperation agreement with SmartPosti, please fill out the claim form. When submitting a claim, please attach the related documents (invoice of the value of the contents of the shipment, damage report, photos of the packaging and contents, etc.). Upon receiving the application, our specialist will contact you and inform you about the assigned claim case number. If you are the recipient of the shipment and you do not have a contract with SmartPosti for the claim shipment delivery service, please report the claim to the sender or contact our customer service for further instructions.
The shipment appears as delivered, but the recipient denies it, what to do?
If the tracking page shows the status as "delivered," but the recipient claims they have not received the parcel, please contact customer service at klienditeenindus@smartposti.com, providing the recipient's email address, contact phone number, and any other relevant information related to the parcel.
How do I need to pack my shipment, for safe transportation?
The shipment must be packed in such a way that the contents of the shipment will not be damaged without damaging the outer packaging. If the contents of the parcel are potentially breakable, be sure to use additional inner packaging. Content units must not move freely inside the parcel during transportation (all free spaces must be carefully filled with cushioning inner packaging, such as bubble wrap, foam pellets, etc.) Details of packaging requirements can be found here.
Why my shipment is delivered to neighbor address?
According to the established delivery procedures in various European countries, shipments can be delivered to the nearest neighboring address to the recipient’s address if the recipient cannot be found at the specified address at the time of delivery. Please note that according to GLS regulations, in European countries the courier does not make telephone contact with the recipient before delivery.
I am a contract business customer and I have a question that I do not see an answer to on the website, who should I contact?
Please contact us by writing to ariklient@smartposti.com or calling +372 60 77 000 on weekdays from 9:00–17:00.