Pick up instructions

How to pick up an item from a SmartPosti locker with a locker-specific keypad

1. Receive a notice of arrival

Once your parcel is placed in the parcel locker, you'll receive an automatic arrival notification. The details include the parcel locker's location, locker number, parcel number and a unique PIN code for access. Remember to pick up your parcel within 7 days to ensure it doesn’t get returned to the sender. The sooner, the better – this helps keep lockers available for others, too!

2. Go to the parcel locker

All SmartPosti parcel lockers are indoors and accessible during the opening hours of the parcel locker location. See opening hours here.

3. Pick up the item

To unlock the locker, enter C to clear any previous entries, your PIN code and then press OK (example: C 024204 OK).

Please note that if you enter the code incorrectly 3 times, the locker will lock temporarily for 5 minutes. Just wait, and you’ll be able to try again. Meanwhile, you can double-check that you’re at the correct locker.

4. Close the locker

Once you’ve picked up your parcel, give the locker door a firm push to make sure it’s fully closed and ready for the next user.

If you have any trouble with the parcel locker, just reach out to our customer service – we’re here to help.

How to pick up an item from a SmartPosti locker with a touchscreen

1. Receive a notice of arrival

Once your parcel is placed in the parcel locker, you'll receive an automatic arrival notification. The details include the parcel locker's address, locker number, parcel number and a unique PIN code for access. Remember to pick up your parcel within 7 days to ensure it doesn’t get returned to the sender. The sooner, the better – this helps keep lockers available for others, too!

2. Go to the parcel locker

All SmartPosti parcel lockers are indoors and accessible during the opening hours of the parcel locker location. See opening hours here.

3. Pick up the item

On the touchscreen, select the option to receive a parcel. Enter your unique PIN code when asked. The locker will open automatically, allowing you to pick up your parcel.

4. Close the locker

After retrieving your parcel, make sure the locker is securely closed and ready for the next recipient.

If you have any trouble with the parcel locker, just reach out to our customer service – we’re here to help.

How to pick up an item from a SmartPosti parcel point

1. Receive a notice of arrival

When your parcel arrives at a parcel point, you'll receive an automatic notification with the address and location details of the parcel point, your parcel number and a unique PIN code for collection.

Please note you must pick up your parcel within 7 days before it is returned to the sender.

2. Go to the parcel point

SmartPosti parcel points are located at selected shops and kiosks. You can collect your parcel inside the store.

Make sure to visit parcel points during shop or kiosk opening hours. You can find parcel point locations, opening hours and additional details here.

3. Pick up the item

Show or tell your unique PIN code to the parcel point employee at the counter. In rare cases when the electronic parcel system isn’t available, you might need to show a personal ID and confirm the delivery manually.

Parcel storage times

Parcels stored in parcel lockers and delivered to parcel points are kept for 7 calendar days. If they aren’t picked up within this time, they’ll be sent back to the sender.

Need more time?

Unfortunately, extensions are currently unavailable for parcels stored in parcel lockers or delivered to a parcel point. But you can have someone you trust to pick up the parcel on your behalf.

If you don't pick up your parcel

If you haven't picked up your item by the last pick-up date, we will return it to the sender.

Store items in a parcel locker

Nice to know – you can use our parcel locker with a touchscreen to store personal items, such as keys, for up to 7 calendar days.

Fill out a shipment form on the self-service page or choose the same locker as both the starting point and destination at the locker.

When using self-service, you will receive a code to open the locker. After you place the item in the locker and close the door, the person you set as the receiver will get a notification.

Retrieve your item at your convenience or share your code with a trusted person to access the item within the 7-day period.

Parcel locker filling/emptying times

Most parcel lockers are emptied 7 days a week. However, please note that there are exceptions for Sunday pick-ups at select locations.

For a complete list of parcel terminals and their filling and emptying times for each day of the week, please check our list of parcel lockers.

Picking up an item for another person

You might not always have time to pick up your parcel, but no worries – someone else can easily do it for you.

From parcel lockers

If your parcel is in a parcel locker, simply share the arrival notification or the locker opening code with the trusted person who will collect it for you. Similarly, if you’re picking up an item for someone else, ask them to share their locker PIN code with you.

Of course, you'll only want to share the code with someone you really trust to keep your parcel secure!

From parcel points

Share the arrival notification or the pick-up code with someone you trust to pick up your parcel – no identity document is needed.

Please note that some items, such as alcohol, require an ID card for age verification at the parcel locker with a touchscreen. In that case, you will need to insert the ID card in the designated slot near the touchscreen to access the parcel.

Choosing preferred parcel lockers

Selecting your preferred parcel locker guarantees your parcel is delivered to the most convenient location for you, even if a specific parcel locker is unavailable at the time of delivery. You can also update your preferences when moving or planning extended travel for uninterrupted service. Here's how it works and how to set your preferences.

Setting your preferred parcel locker 1. Register on the self-service page 2. Go to "Settings" 3. Select your preferred parcel locker location from the "Preferred pick-up locations" list 4. Add up to three locations, ranking them by convenience

A few things to note

These preferences apply to any parcel with your phone number or email in the recipient information (the ones in your registered account). Additionally, the parcel must fit the locker dimensions and match the service type.

Ensure you select your preferred locations before ordering your parcel. If your chosen locker is full, your parcel will be redirected to the nearest available locker for timely delivery.