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Instructions for sending parcels

How to send from a SmartPosti locker with a locker-specific keypad

  1. Pack your items securely Place all your items in one box. Seal it firmly with packing tape to ensure safe delivery.

  2. Register your parcel online Go to the self-service page. Select the size of your parcel, the destination country, and complete the parcel registration.

  3. Add sender and recipient details Print an address label. If you don’t have access to a printer, you can simply write the details directly on the box. Include the names and mobile phone numbers of the recipient and sender.

  4. Drop off your parcel Take the parcel to the parcel locker you selected during registration. Find your locker and use the locker code you received by email (or your preferred method) to open it. Place the parcel inside and securely close the locker.

A quick note: If the locker door is already open, close it first and then reopen it using the code.

A few things to remember

  • The locker code is valid until the end of the next day.

  • Make sure to drop off your parcel before the closing time of the parcel locker location.

That’s it! Once your parcel is in the locker, we’ll take it from there and make sure it reaches its destination smoothly.

How to send from a SmartPosti parcel locker with a touchscreen

Option 1: If you want to preregister your parcel online

  • Pack your items securely Place all your items into one box. Seal it firmly with packing tape to ensure safe delivery.

  • Register your parcel online Go to the self-service page, select the size of your parcel, the destination country and complete the parcel registration.

  • Add sender and recipient details Print an address label. If you don’t have access to a printer, you can simply write the details directly on the box. Include the names and mobile phone numbers of the recipient and sender.

  • Take your parcel to any SmartPosti parcel locker with a touchscreen Follow the instructions on the screen.

  • Select “Send parcel” and then “Preregistered consignment”. Enter the locker code you received by email (or some other way). Place the parcel inside and close the locker. We’ll let you know when it’s on its way or has been delivered to the recipient. Something to keep in mind: The locker code is valid for 30 days and works in any of our lockers with a touchscreen.

Option 2: If you want to register directly at the locker

  • Pack your items securely Place all your items into one box and seal it firmly with packing tape to ensure safe delivery.

  • Add sender and recipient details Print an address label. If you don’t have access to a printer, you can simply write the details directly on the box. Include the names and mobile phone numbers of the recipient and sender.

  • Register your parcel using the locker Follow the instructions on the screen.

  • Enter the sender’s and receiver’s contact details. Select your parcel size and choose the destination country.

  • Pay for the delivery using a payment card. When asked, give your email address to get your invoice and tracking code for your parcel.

  • Drop off your parcel Place the parcel inside the locker. Close the locker securely. Your parcel’s in good hands now! We’ll take it from here.

  • Aim to drop off your parcel well before closing time. That way, you’ll have plenty of time to get everything done smoothly.

Home delivery

Sending a parcel to a home address is simple. Just register the parcel on the self-service page and fill in all the required fields. Parcels collected from the parcel lockers can be sent directly to the recipient’s address.

If needed, you can add an extra service like age verification to ensure our courier delivers the parcel only to an adult. Please note that courier pick-up from a home address is not available for home delivery.

Fair pricing

Home delivery pricing is based only on the size of the parcel, not its weight. There are no extra charges like fuel or storey fees, so you always know exactly what you’re paying for.

From our locker to your recipient’s doorstep

We make deliveries convenient for your recipient. Goods are delivered quickly and securely to their door. On the morning of delivery, they’ll receive an SMS with all the details to prepare. Plus, the courier will call to confirm the delivery time, making sure everything goes smoothly.

Pay for delivery

When paying for delivery online, the price is based on the parcel’s dimensions.

You can pay online using these options:

  • Swedbank

  • SEB

  • LHV

  • Coop Pank

  • Luminor

  • Visa/Mastercard

Packaging and labeling instructions

Outer packaging

Choose packaging that fits the size of the contents. Oversized boxes with too much empty space can get crushed, while overfilled boxes may rip open during transit. The packaging material should be durable enough to keep the contents intact and protected throughout transport.

  • Make sure the packaging is sturdy enough to protect the contents in case it falls from a height of 100 cm, such as falling from a shelf or being dropped at an angle during handling.

  • It must also support the weight of 4–5 similar parcels stacked on top.

Remove any old barcodes or labels from reused packaging. This helps avoid confusion during automatic sorting and ensures your parcel reaches its destination on time.

Standard envelopes and plastic bags are not suitable for packaging. These materials don’t provide enough protection and can cause harm to handlers or other parcels. Instead, choose sturdy materials designed to protect your items through every step of their journey.

If your parcel is close to the maximum permitted width and height, consider choosing a larger locker. This makes it easier for the recipient to take the parcel out.

Inner packaging

To ensure safe delivery, use inner packaging that keeps the contents secure and prevents them from shifting inside the box. Properly securing your items not only protects them but also prevents potential harm or stains to parcel handlers and other parcels.

  • Make sure the contents of your parcel are not in direct contact with the outer packaging. This means there should be some form of inner packaging or cushioning to create a protective barrier. This helps protect the contents from damage by absorbing shocks or impacts during shipping.

  • Use materials like foam rubber, bubble wrap, plastic shavings, corrugated cardboard, corners, air-filled plastic pouches or other similar filling materials. Tension films or nets can also help keep items securely in place.

  • If you’re sending multiple items in one parcel, separate them using cushions to avoid collisions and damage during transit.

When shipping liquids or powders, make sure the containers are sealed to be airtight to prevent leaks or spills. Additionally, these containers should be packed into sturdy transport packaging, such as corrugated cardboard, a plastic box, or a wooden crate.

For fragile items, use protective materials like edge protectors, cushions, and filling materials to keep them safe during their journey.

Sealing the parcel

Once your items are properly packaged, ensure the parcel is securely sealed. Use strong adhesive tape, packaging film or similar materials to prevent the parcel from opening during transport or being tampered with. For heavier items, choose stronger sealing materials to match the weight and ensure durability.

  • Don’t add anything to the parcel after sealing it.

  • Make sure the parcel has no open edges or sticking-out parts that could cause damage during handling or shipping.

  • The parcel must be fully closed on all sides, with all shipping information clearly visible.

Following these steps helps make sure your parcel arrives safely and hassle-free.

Marking a parcel: labels and stickers

Clear labeling makes sure your parcel is handled right and gets to its destination without any trouble.

  • Old markings: Remove all old labels and stickers before attaching new ones to avoid confusion during sorting and delivery.

  • Contact details: The label must include clear and accurate contact details for both the sender and the receiver.

  • Placing the label: Attach the label to the top of the parcel for easy visibility. Avoid placing it at the connection points of the box lids, as this may cause it to peel off.

  • Multiple parcels: If your shipment has multiple parcels, ensure each parcel is marked with its own unique label and identification number.

  • Fragile items: If the parcel contains something fragile, attach a special label indicating this to ensure careful handling.

Determining the dimensions of parcels

The delivery price is based on the size of the parcel, so it’s important to measure accurately.

  • Measure the width (A), height (B), and length (C) of your parcel.

  • Use these measurements to select the correct size category for your item.

What's not allowed (prohibited items)

Certain items can’t be sent in parcels for safety, legal, or practical reasons. These include anything dangerous, harmful, or illegal to transport.

Before shipping, be sure to check what’s prohibited. It’s important to follow these rules, as the sender is responsible for any damage caused by restricted or dangerous items in their parcel.

Items you are not allowed to send

  • Perishable food products, biological substances and infectious substances

  • Radioactive, explosive, caustic, toxic or inflammable substances or substances sensitive to cold

  • Articles or substances, which may become dangerous to workers, soil or damage other shipments or handling equipment due to their nature or packaging, including containers filled with liquids if such items are not closed in a leak-proof manner and not packaged in materials that are shatter-proof

  • Money, bank cards, gift cards, coins in circulation, securities, bonds, precious metals and stones

  • Documents, identity documents, travel documents, permits or documents giving a special status

  • Living plants, animals, birds, fish

  • Sharp items without special packaging and magnets

  • Narcotic drugs and psychotropic substances

  • Ammunition, weapons and their parts

  • Materials of a pornographic or erotic nature describing or depicting sexual exploitation of children (child pornography), sexual acts of human beings involving animals, necrophilia or violence of pornographic nature

  • Articles or substances, importation or circulation of which is prohibited in the countries of dispatch or destination

Parcel locker filling/emptying times

Most parcel lockers are emptied 7 days a week. However, please note that there are exceptions for Sunday pick-ups at select locations.

For a complete list of parcel terminals and their filling and emptying times for each day of the week, please check our list of parcel lockers.